Under UK legislation, Tour Operators have a ‘due diligence’ responsibility for the safety of their customers whilst on holiday.
Coach Operators engaged to transfer customers between airport and resort and provide transportation for day trips and excursions, need to demonstrate adequate safety standards. These standards will be based on safety legislation and best practice in the UK and will usually be embedded in a code of safety practice issued by the Tour Operator to the transport providers.
It will often be necessary to audit the Coach Operators to establish that safety standards are acceptable, using the code of safety practice as the benchmark.
Acting on behalf of many of the major UK Tour Operators, ISSL Consultants have travelled the world extensively, conducting transportation safety audits and developing safe practice codes, which will incorporate:
- Licensing requirements
- Management competency
- Vehicle roadworthiness
- Driving standards
- Monitoring drivers hours
- Provision and use of seat belts
- Emergency/breakdown procedures
Our services also include training for resort staff and emergency response for vehicle accident investigations.