Quality Management Systems (incl 9001)

This service is delivered by our ‘sister’ company, Safety & Access Ltd.

Safety & Access can provide consultancy and support service to assist with successful accreditation to ISO9001:2008.

We can provide assistance with the development of policy, quality manuals and operational procedures and pro forma required when achieving the standard.

We also offer internal audit services, co-ordination of management review and representation during external surveillance audits.

The key areas of quality management are as follows:

 

Management Responsibility - There must be a commitment to the establishment of quality policy, planning and objectives as well as meeting customer requirements. There should be measurable and quantifiable improvement targets and supporting data.

Resource Management – This is required with specific detail on resource availability and resources such as information, communication, facilities and work environment. Training effectiveness must be evaluated.

Product and/or Service Realisation – ISO devotes an entire section to this new concept. A product usually starts out as a service. The idea is realized or actualized by following a set of product realisation processes. Product realisation refers to the interconnected processes that are used to bring out high quality products. Essentially, when you start out with a service and end up with a product, you’ve gone through the whole process of the product realisation process.

Measurement, Analysis and Improvement – These are required for ‘continual improvement’ as it is an explicit requirement of ISO9000:2008. Customer satisfaction must be measured. Measurements are also extended to the system, processes and product or services. Improvement actions have to be initiated as and when necessary.

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